How your AI Receptionist answers calls, what it can and can't do on its own, and how to review and fine-tune it as real calls come in.
Every call and text is answered in plain Australian conversation, not a scripted menu. The AI qualifies what the job is, how urgent it is, and where it is, then captures the customer's contact details and books the job in if it can — 24/7, including after-hours, weekends and public holidays.
Everything the AI tells customers comes from what you've entered in Settings — your services, pricing, service area and hours. If a customer was given wrong or outdated information, it almost always traces back to something that needs updating there, not a setting hidden elsewhere.
You set escalation rules for what should notify you immediately versus what can just wait in your queue — most tradies escalate genuine emergencies straight away and let routine bookings sit for review when they're free. The AI never makes final judgment calls outside what you've told it to handle; anything outside that gets flagged to you.
Every call is logged with a full transcript, viewable from your dashboard. This is the fastest way to spot anything worth tweaking — a service that was described slightly wrong, a suburb that got missed, or a question the AI didn't have a good answer for.